FAQ

Find answers to the most frequently asked questions below

Pre-Purchase Questions

What files will I get?

High resolution logo files for web and print: Jpg, Png (transparent), Svg and pdf.

What size files will I receive?

We provide your logo in several file types and a standard size. You will also be able to specify the exact size you require for download after the purchase.

What form of payment do you accept?

We accept Visa, MasterCard .and American Express.

How does your money back guarantee work?

If there are any issues with your files in terms of quality we will fix them for you or your money back.

How much does it cost to purchase a logo?

Standard logo package: $39.99

Pro package: $99.99 (your logo graphic will be removed from the database so it won’t be available to other users in the future)

What currency is your price quoted in?

Prices are quoted in USD.

Can I edit my logo after purchase?

Yes. You can edit your logo at any time for after the purchase at no additional cost.

What can I edit?

You can edit the text, colors, effects and more. You can not however replace the logo graphic.

Is my information safe with you?

Yes. We use high level encryption through the leader in the industry and process your payment via the Stripe payment gateway.

Why do I have to create an account?

Your free account will allow you to access and manage your saved and purchased logos.

What can I use my logo files for?

You are free to use your logo on your website, blog, social media profiles, email signature, business cards, etc.

Can I file for copyright or trademark protection?

Yes. Contact your local copyright and trademark protection agencies to initiate the process.

Do you provide copyright and trademark services?

No.

Why don’t you have a phone number?

We avoid expensive overhead, such as call centers, to be able to provide you with an affordable solution. Our support is all email based and we are happy to help any time. Please contact us using the form here: www.ig60.com/contact

Are your logo images original?

Yes. All of the images in our database are original.

How can I edit my saved logo?

You can download your logo from your Account. Login, click My Account and scroll down to your saved logo thumbnail and then click Edit.

Post-Purchase Questions

I purchased a logo, where can I download my files?

You can download your logo from your Account. Login, click My Account and scroll down to your purchased logo thumbnail and then click Download It.

Where’s my payment receipt?

An automatic payment receipt was sent to your user email at the time of the purchase. Please make sure you check your Junk folder too.

I purchased a logo, where can I edit my logo?

You can download your logo from your Account. Login, click My Account and scroll down to your purchased logo thumbnail and then click Edit.

Logo Editing Questions

Text

How do I edit my company name or slogan?

Click on the Identity tab and type in the respective fields.

How do I change the font?

Click on the text and then select the font from the top navigation.

How do I change font kerning?

Click on the text and then select the font kerning the top navigation.

How do I change font size?

Click on the text and drag any of the four corners to increase/decrease size.

How do I change the font color?

Click on the text and then select the color selector in the top navigation.

How do I add effects to the font?

Click on the text and then select the font you wish to apply from the top navigation.

How do I undo/redo an action?

Click the text or graphic and then select the undo/redo option from the top navigation.

How do I delete text?

Click the text and then click the Trash bin in the left corner.

How do I make text bold or italic?

Click the text and then select the bold or italic option from the top navigation.

Logo Image

How do I change my logo image?

Click on the graphic and then select the Images tab in the left navigation. Select the category that best suits your business or use the search function to look up a specific image.

How do I change the size of my logo image?

Click on the image and drag any of the four corners to increase/decrease the size.

How do I change the color of my logo image?

Click on the image and then select the color selector in the top navigation.

How do I change the color of a specific element of the logo image?

Double click on the element and then select the color selector from the top navigation.

How do I edit a specific section of the logo image?

Double click on the element and then select from the top navigation.

How do I add effects to the logo image?

Double click on the section of the image you want to edit and then select from the top navigation.

How do I delete my logo image?

Click the logo image and then click the Trash bin in the left corner.

How do I add a shape?

Click on the Shapes tab from the left navigation.

How do I save my logo?

Click on the Save tab in the left navigation. You will be prompted to register or login in order to save your logo.

Other

Do you provide custom logo design service?

Yes. Our talented team of designers is on stand-by to handle your custom project. To get started contact us from here: ig60.com/contact

Do you offer printing?

No. Your logo files are delivered in print ready files so you can take them to your local printer.

What devices and browsers are supported?

ig60.com is compatible with all modern browsers for Desktop Terminals & Mobile Devices:

  1. Windows Internet Explorer 9+
  2. Firefox 20+
  3. Safari 5.1+
  4. Chrome 25+
  5. Opera 12+
  6. iOS 6+
  7. Android 4+