eCommerce Chat Widget: Instant Support & Sales Boost | IG60

Boost Sales & Support with an eCommerce Chat Widget

17/09/2025 23:06:35

The chat widget allows you to offer quick access buttons to various communication channels:

  • WhatsApp: launches a direct chat on WhatsApp

  • Facebook Messenger: launches a chat on your Facebook page

  • Telegram: launches a chat on your Telegram account

  • Instagram: launches a chat on your Instagram account

  • Phone: initiates a phone call directly

  • Email: opens the client's email box with your destination email

Benefits:
If your customers need clarifications or missing information, they can contact you instantly via their preferred channel.
This makes communication easy, fast, and interactive, thereby improving customer experience and your store's responsiveness.

⚙️ Settings:


From Settings → Applications, you can:

  • Activate the chat widget

  • Customize the customer service image

  • Define the name and welcome message

  • Choose the widget icon

  • Select the communication channels you want to make available

🎨 Theme Customization:
If the application is activated, a new tab will be added in the theme editor to customize:

  • The widget colors

  • The general appearance so it integrates perfectly with your site

👉 Your customers can now contact you easily and quickly, directly from your site, which increases their satisfaction, reduces purchase barriers, and facilitates interaction.