New Update: Calculate Customer Score on IG60 to Boost Reliability

We've introduced a new feature to help you assess customer reliability before shipping your orders. 

By leveraging a robust database containing over 3 million packages and 1.5 million customers from more than 2,000 merchants,

you can now calculate a customer score based on their order history.

How the Customer Score is Calculated

The customer score is defined as follows:

Customer Score = Number of Delivered Packages / Number of Orders Across the Entire Platform

Benefits of the Customer Score Calculation Tool

Thanks to this extensive history, this feature allows you to:

✅ Reduce risks by identifying customers with a high return rate.

✅ Optimize your costs by limiting high-risk orders, thereby reducing management fees such as confirmation, packaging, return costs, and breakage risks.

✅ Improve your customer service efficiency by focusing resources on the most reliable orders and customers.