Customer Service

Customer Service

Explore IG60 news, guides and articles about Customer Service

New Order Filters on IG60: Streamline Your Workflow

New Order Filters on IG60: Streamline Your Workflow

We've added two highly requested filters to the IG60 orders page to save you time and boost efficiency: filter by delivery carrier and by phone call status.

The Confirmation Call Script: Your Secret Weapon to Slash COD Returns by 40%

The Confirmation Call Script: Your Secret Weapon to Slash COD Returns by 40%

In e-commerce, especially in a market dominated by Cash on Delivery (COD), an order on your site isn't a sale yet—it's just an intention. The real sale, the one that guarantees your profit, hinges on one crucial step: the confirmation call.

New Update: Streamlined Order Exchange Management on IG60

New Update: Streamlined Order Exchange Management on IG60

You can now create an exchange directly from an existing order on IG60. Learn how to process exchanges efficiently, manage inventory, and ensure smooth customer service.

Streamlined Order & Call Management: New IG60 Features You'll Love!

Streamlined Order & Call Management: New IG60 Features You'll Love!

Discover IG60's latest updates designed to simplify your order and call management. New call button statuses, quick order status changes, and instant phone number search will boost your efficiency.

IG60 Order Notifications Just Got Smarter: More Details at Your Fingertips!

IG60 Order Notifications Just Got Smarter: More Details at Your Fingertips!

We're excited to announce significant improvements to our order notification emails, giving you enhanced visibility into every order's details. Discover the new features now!